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In service industries, such as education, a program manager or program director researches, plans, develops and implements one or more of the firm's professional services. For example, in education, a program director is responsible for developing and maintaining degree-granting programs and/or other educational services.
In the context of non-profit organizations, a program director is responsible for managing one or more of the organization's programs or services in a role similar to that of a chief operating officer.
- Filicetti, John (August 20, 2007). "PMO and Project Management Dictionary". PM Hut. Retrieved 21 November 2009.