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CAC 40 Component
|Founded||1 January 1958|
Number of locations
|Europe, Middle East, North Africa, South Asia, East Asia, South America|
|Alexandre Bompard |
(Chairman & CEO)
|Products||Cash & Carry, warehouse club, discount store, hypermarket, supercenter, superstore, supermarket|
|Revenue||€80.73 billion (2019)|
|€2.08 billion (2019)|
|€1.31 billion (2019)|
|Total assets||€50.80 billion (2019)|
|Total equity||€11.67 billion (2019)|
Number of employees
Carrefour (French pronunciation: [kaʁfuʁ]) is a French multinational retail corporation headquartered in Massy, France. The eighth-largest retailer in the world by revenue, it operates a chain of hypermarkets, groceries and convenience stores, which as of January 2021, comprises its 12,225 stores in over 30 countries.
The first Carrefour shop (not a hypermarket) opened in 1960, within suburban Annecy, near a crossroads. The group was created in 1958 by Marcel Fournier, Denis Defforey and Jacques Defforey, who attended and were influenced by several seminars in the United States led by "the Pope of retail" Bernardo Trujillo.
The Carrefour group was the first in Europe to open a hypermarket, a large supermarket, and a department store under the same roof. They opened their first hypermarket on 15 June 1963 in Sainte-Geneviève-des-Bois, near Paris.
In April 1976, Carrefour launched a private label Produits libres (free products – libre meaning free in the sense of liberty as opposed to gratis) line of fifty foodstuffs, including oil, biscuits (crackers and cookies), milk, and pasta, sold in unbranded white packages at substantially lower prices.
In September 2009, Carrefour updated its logo.
In May 2011, Carrefour reviewed its business situation under conditions of stagnant growth and increasing competition in France from rivals including Casino Guichard-Perrachon SA, and decided to invest €1.5 billion ($2.22 billion) to introduce the supermarket concept of Carrefour Planet in Western Europe.
In 2017, Carrefour began working with a small French start-up, Expliceat, on a trial basis. Expliceat built a commercial mill that is designed to crumb down leftover bread. It rents the mill to commercial bakeries and then uses the crumb to bake cookies, muffins and pancakes.
In January 2018, Alexandre Bompard announced a strategic plan for the company, entitled "Carrefour 2022", that seeks to make Carrefour the "leader of the food transition for all". The plan includes measures for better food and package sustainability, limitation of food waste, development of organic products, e-commerce partnerships, and two billion euros in annual investments from 2018 as well as organisational and cost reduction measures.
In the exceptional context of the COVID-19 pandemic, Carrefour is the first retailer to join C'est qui le Patron ? initiative to share its additional incomes related to COVID-19 to support people who are suffering from the current situation. According to co-founder Nicolas Chabanne, 100,000 euros have been paid out, then 50,000 euros each week until 11 May.
Carrefour's Board of Directors has decided to reduce by 50% the dividend proposed for 2019. The dividend is now €0.23 per share (versus €0.46 per share).
Until the end of the year, Alexandre Bompard and all the members of Carrefour Group's board of directors have decided to waive 25% of their director's fees. These savings will be used to finance solidarity actions for the company's employees, both in France and abroad.
Alexandre Bompard, has decided to waive 25% of his fixed salary for a period of two months. To express his gratitude to his personnel in the field, he has decided to offer an exceptional bonus of €1,000 net to 85,000 employees in France.
The headquarters of the Groupe Carrefour is in Massy in the Paris metropolitan area. This major location gathers since 2019 the former Carrefour head office of Boulogne-Billancourt and the Carrefour France division office of Courcouronnes, Essonne, France, near Évry. A secondary head office is located in Mondeville, near Caen (Normandy), which was until 1999 the former Promodès headquarters.
In France, Carrefour operates under its name over 230 hypermarkets (from 2500 up to 23000 sq m sales area), 1020 Carrefour Market supermarkets (generally from 1000 up to 4000 sq m), and over 2000 smaller supermarkets and convenience stores under the Carrefour City, Carrefour Contact and Carrefour Express banners. Carrefour also owns the Promocash Cash&Carry chain (130 locations), and supplies 1500 independent small food stores under the Proxi banner. It has recently acquired the organic food chains SoBio and Bio C'Bon in order to boost is presence in this promising segment. In 2019, the group launched its first Supeco soft discount stores, which are so far all located in the French Northern region Hauts-de-France. The concept is still being assessed.
In 2007, expansion accelerated outside France, particularly in Asia, with the building of 36 new hypermarkets, including 22 in China – where the Group broke its record for store openings in a one-year period. It was the leading foreign retailer in terms of sales figures, until 2008 and has since lost its No. 1 position to RT-Mart. A selection of Carrefour products are sold in Hong Kong via Wellcome and its sister Market Place by Jasons.
In 2009, Carrefour opened its first hypermarket in Lahore under the name of Hyperstar in a joint venture with Majid Al Futtaim Group, where it achieved 1 billion Pakistani rupees in revenues in its first year. It attracted more than 1 million customers every month. On 14 November 2011, Hyperstar opened its second hypermarket in the country in Karachi. On 22 March 2016, it expanded its operations to Islamabad by opening a 150,000-square-foot (14,000 m2) hypermarket in World Trade Center Islamabad.
Since 20 December 2018, MAF has rebranded Hyperstar to Carrefour across Pakistan. It has plans to expand its stores to other cities including Gujranwala, Multan and Hyderabad. As of June 2019, the group had already invested ₨8 billion and was looking to invest another ₨40 billion in Pakistan. It is operating at least seven hypermarkets (three in Lahore, two in Karachi, one in Islamabad and one in Faisalabad) and one superstore in Pakistan.
The first Carrefour branch in Indonesia opened in October 1998 in Cempaka Putih region of Jakarta, following the end of 1997 Asian financial crisis and the subsequent fall of Suharto. Carrefour Indonesia is currently managed by CT Corp and its shares are owned by Chairul Tandjung. CT Corp also developed Transmart, a subsidiary of CT Corp operated by Carrefour Indonesia and named after CT Corp's television networks, and it also developed Groserindo, a grocery store also operated by mostly Carrefour. CT Corp announced that it will replace all Carrefour branches with Transmart brand as its license expires in 2019.
In 1989, Carrefour became the first international retailer to establish a presence in Asia when it entered Taiwan through a joint venture with Uni President Enterprises Corporation. It leveraged the experience it gathered in Taiwan to expand into other Asian markets. In 2020, Carrefour Taiwan announced they would acquire 199 Wellcome and 25 Jasons Market Place stores from Dairy Farm International.
Majid Al Futtaim handled the Carrefour operations in MENA region since 1995 as the company opened the region's first hypermarket at City Centre Deira, albeit it initially was a Continente-branded store before it converted to Carrefour four years later. As of 2020, Majid Al Futtaim operates over 320 Carrefour stores in 16 countries, serving more than 750,000 customers daily and employing over 37,000 colleagues.
Majid Al Futtaim opened Carrefour's first Bahrain store in the Bahrain City Centre in 2008.
In February 2009, MAF opened its first store in Iran, called HyperStar in Western region of Tehran. It opened its second store in Iran in April 2012. This store located in Persian Gulf Complex. It opened the third store in Isfahan located in Isfahan City Center in 2012. Three other stores are to be opened in Eastern region of Tehran, Mashhad and Tabriz.
Majid al Futtaim opened the first Carrefour in Erbil in 2011.
Carrefour is very popular in Jordan, with tens of locations dotting the capital and the suburbs; the largest and most frequented would be Carrefour: City Mall in the suburb of Dabuk. Another multi-story complex is about to open near the Sixth Circle. Carrefour Express are smaller sized stores that operate inside smaller shopping areas, best known is Carrefour Express: Swéfiéh Avenue, inside the Avenue Mall in Swéfiéh.
In March 2007, Carrefour opened a store in Kuwait in the Avenues mall.
On 4 April 2013, Majid al Futtaim inaugurated a Carrefour hypermarket at their City Centre Beirut mall, in the Hazmiyeh suburb of Beirut. In September 2017, a second Carrefour outlet opened at the CityMall Dora, replacing a venue formerly held by a Monop' hypermarket. In June 2018, a third outlet opened at the Tower Center mall in Zouk Mosbeh. In February 2019, a fourth Carrefour, and the first supermarket format venue, opened within the Aley District. The fourth Carrefour is considered a major step for the company's expansion in Lebanon.
In Oman, Carrefour opened a store in 2001 on the outskirts of the city of Muscat. And in 2008, another branch opened in Qurum. In May 2011 Carrefour opened a store in Sohar. The fourth Carrefour opened in March 2012 at Muscat Grand Mall. The fifth branch opened in Salalah on 24 May 2013. Carrefour now (2021) operates 12 Hypermarkets and 3 Supermarkets in Oman.
Carrefour has 18 franchise operated hypermarkets in Saudi Arabia, with 7 of them being in the capital Riyadh itself.
United Arab Emirates
Europe (outside France)
Carrefour started its internationalization in Belgium in 1969 by the formation of a strategic alliance with GB Group. Between 1970 and 2000 several formats were tried with multiple brands and names used by Carrefour GB. In 2000 the Carrefour Group took over GB and Carrefour Belgium was officially born. The company retained the GB brand for some outlets as late as 2007 when all Carrefour stores were united under the Carrefour name, being operated as Carrefour and Carrefour Express GB. In May 2008, EcoPlanet Carrefour was launched selling gas and green energy throughout Belgium. In 2009 Carrefour Hyper, GB Carrefour, Carrefour Market and Carrefour Express outlets were established and online shopping was launched. In February 2010 Carrefour announced the elimination of 1,672 jobs and the closure of 21 stores and the possibility of acquisition of 20 stores by the group Mestdagh, its main franchise partner in Belgium.
Carrefour's presence in Italy is mainly due to its merger with Promodès, which operated hypermarkets, supermarkets and convenience stores. Carrefour is considered the 5th retailer in Italy, including lots of franchise stores.
Carrefour opened its first hypermarket in Poland in 1997. Currently the group operates around 90 hypermarkets in this country, as well as Carrefour Market and Carrefour Express stores.
Spain is the 3rd most important international market for Carrefour after France and Brazil. Carrefour has 205 hypermarkets, 112 Carrefour Markets and more than 820 Carrefour Express in Spain as well as 143 petrol stations, 426 travel agencies and other smaller Carrefour retailers. There are as well more hypermarkets and supermarkets under construction or planned. The company operates in Spain under the name of Centros Comerciales Carrefour SA. As of 2019, Carrefour Spain is the 15th most important Spanish company by revenue. Its rivals in Spain are Mercadona, Eroski, Alcampo and Bonpreu.
In November 2011, Carrefour opened its first store in Albania as part of TEG Shopping Center (Tirana East Gate) with the same rights as in the European Union and throughout the rest of Europe. Carrefour is integrated in the new shopping center in the same format as in other countries extending into a space of about 7000 square meters. Carrefour will have a policy of supplying imported products while promoting Albanian products, particularly agro-industrial ones.
Carrefour opened its first hypermarket in Armenia at Yerevan Mall on 11 March 2015, occupying approximately 10000 square meters. A second Carrefour branch was opened on Tigran Mets Avenue in October 2018, but in a medium-sized supermarket layout. A third branch was opened on Gyulbenkyan Street in December 2020.
Carrefour operates two hypermarkets and ten Carrefour markets in Georgia. It opened its first hypermarket in Georgia at Tbilisi Mall on 13 September 2012, occupying approximately 12,000 sq m. The first market was opened at Karvasla Malon 16 September 2013. In 2014, the second Carrefour market was opened at Shopping Mall GTC on Orbeliani Square. On 10 November 2015, Carrefour opened its second hypermarket at East Point shopping mall near Kakheti Highway at 2 Aleksandre Tvalchrelidze Street. Shortly after the opening, Carrefour opened its third market in Isani district of Tbilisi at 8a Navtlughi Street. In 2016, Carrefour opened its fourth Market in City Mall Gldani at 1 Khizanishvili Street. The latest markets were opened in Saburtalo, Vake, Gldani and Vazisubani neighborhoods of Tbilisi and one – in Batumi.
Carrefour (Egyptian Arabic pronunciation: [kɑɾˈfuːɾ]) has 35 outlets under franchise in Egypt, which are often situated in shopping malls and frequented by the Egyptian upper class. The location in Alexandria was severely looted during the Egyptian Revolution of 2011. Another 8 outlets or more are coming in 2012/2013. Opened Hyper Markets: (Maadi City Center, Dandy Mega Mall, Sun City Mall, Obour Golf City Mall, Alex City Center, Cairo Festival City, Sky Plaza (El-Shorouk City), Mall of Egypt). Opened Express Markets: (Maadi, Tiba Outlet Mall, Sharm-El-Sheik, Green Plaza Mall, Down Town Mall).
Carrefour has 8 outlets mostly located in the suburbs of Kenya's capital city, Nairobi. The retailer's expansion into Kenya has benefited from the failure of previously-dominant supermarket chains such as Nakumatt and Uchumi as Carrefour rushed in to occupy the retail spaces and market share they vacated.
The retailer is the anchor client of The Hub Karen Mall where it opened its first Kenyan store in May 2016. A second outlet was opened at Two Rivers Mall in March 2017, soon followed by a third store the Thika Road Mall in November 2017. The fourth outlet was opened at the Junction Mall along Ngong Road in January 2018; the fifth at Sarit Center in April 2018; and the sixth at Galleria Mall in June 2018. In May 2018, Carrefour announced that plans were underway to open a seventh branch at The Village Market as its first 'Carrefour Market' focused predominantly on food items over non-food items. In June 2020, Carrefour opened a new store along Uhuru Highway.
In September 2020, Carrefour announced plans to continue its expansion efforts by opening three branches in the coastal city of Mombasa. In May 2021 it opened another branch of Carrefour Market in Garden City Mall along Thika superhighway.It also has a branch at Westgate Mall previously occupied by ShopRite.
Carrefour has 10 hypermarkets in Morocco, with the most being located in and around the Casablanca metropolitan area. Carrefour Maroc is a partner of Label'vie, a Moroccan supermarket chain. All the Label'Vie stores are transformed into Carrefour Markets. There are 30 of them widely spread around the kingdom. Carrefour is still expanding its presence in Morocco by opening more supermarkets and hypermarkets to face the settled competition like the Moroccan hypermarket chain Marjane.
Carrefour has 2 hypermarkets and 70 outlets under MAF in Tunisia.
Carrefour operates 2 stores in the Ugandan capital city of Kampala. The outlets are the anchor clients at Oasis Mall and Metroplex mall and are in spaces previously occupied by the Kenyan retail chain, Nakumatt.
Around 600 stores in various sizes are in operation by 2019.
Carrefour Brasil (which is the biggest market outside France) was founded in 1975 and today it is the major supermarkets chain in Brazil under competition with Grupo Pão de Açúcar, and currently it sells more than 25 million products per year.
In 2006, Carrefour sold all 16 stores in Korea to E-Land and exited Korea. In the same year it also sold all 11 Czech stores to Tesco in exchange for 6 stores and two shopping centers in Taiwan, plus €57.5 million. Around the same time Carrefour left Slovakia. In 2010, Carrefour announced a decision to leave Malaysia, Singapore, and Thailand. In November 2010, Carrefour sold its Thailand operations and kept its Malaysian and Singaporean stores. Carrefour had already exited Singapore's market since 30 September 2012. On 31 October 2012, Aeon Co. Ltd bought over Carrefour Malaysia and its subsidiaries for €147 million and being rebranded as Aeon Big. All former Carrefour stores in Malaysia are rebranded as AEON BIG, and will be run as a separate brand from the existing AEON stores in the country. All stores have fully completed the process of rebranding.
- Austria - In 1976 Carrefour opened a store in the Shopping City Süd at the southern edge of Vienna. Due to limited success the store closed soon after. Carrefour has not made any other attempt at entering the Austrian market thereafter.
- Bulgaria - From 2009 to 2011 in Bulgaria were opened eight locations (five hypermarkets and three supermarkets) in Sofia, Plovdiv, Pleven, Varna, Burgas and Ruse. In 2010, Carrefour and Marinopoulos Group, the largest group of retail in Greece, established a franchise company MSC Bulgaria to develop hypermarkets and supermarkets under the Carrefour banner within Southeastern Europe. In June 2016 the owner of the franchise for Bulgaria declared bankruptcy and the stores were closed.
- Chile – Carrefour opened six supermarkets in Santiago de Chile between 1998 and 2003. However, Carrefour never surpassed a 3% market share in the country and their assets in Chile were sold to D&S in 2003.
- Colombia – In October 2012, Carrefour sold to Chilean retailer Cencosud all 72 stores in Colombia for $2.6 billion, with Cencosud converting all existing Carrefour hypermarkets to its Jumbo brand. Carrefour pulled out of Colombia to focus on its core markets.
- Czech Republic – In September 2005, Carrefour sold to Tesco (the biggest UK retailer) 11 stores in the Czech Republic. Tesco paid €57.4 million as well as its stores in Taiwan. Carrefour had opened its first store in 1998 in the Czech Republic. The stores use the Tesco name and brand now;
- Greece – Carrefour entered Greece in 1995, after forming partnership with Marinopoulos, replacing all the existing Continente Marinopoulos hypermarkets (which started operation in 1991), in late 1999. Medium-sized supermarkets were branded Carrefour Marinopoulos (Formerly Prisunic and Champion Marinopoulos). In 2017, all of the Carrefour stores were sold to Greek supermarket brand Sklavenitis and underwent major rebranding, to reflect the brand that now owns the stores.
- Hong Kong – On 18 September 2000, Carrefour closed its stores in Hong Kong after complaints from manufacturers about selling products (especially electronics) at prices far below those of its competitors. A company spokesman said at that time that the closures were due to "difficulties in finding sites suitable for developing its hypermarket concept and quickly acquiring a significant market share". Carrefour had entered the Hong Kong market in December 1996 with a store in Heng Fa Chuen and had later added stores in Tsuen Wan (Skyline Plaza), Tuen Mun, Yuen Long and Tsim Sha Tsui. Plans to open additional stores in Ma On Shan, Tseung Kwan O and Yau Tsim Mong had been cancelled.
- India - Carrefour operated cash and carry stores in India under the name "Carrefour Wholesale Cash&Carry". The first store opened on 30 December 2010 in Shahdara, Delhi. This was followed by a store in Jaipur in late 2011 and one in Meerut in October 2012, Agra in December 2013. Prior to September 2012, India's foreign direct investment (FDI) policy did not allow foreign companies to open multi-brand retail stores in the country. However, 100% FDI in cash-and-carry has been permitted since 1997. As a result, most global retailers, including Carrefour, opted for the cash-and-carry route in India. A new FDI policy, allowing up to 51% FDI in multi-brand retail, came into effect on 20 September 2012. On 8 July 2014, Carrefour announced that it will shut down its Indian operations and close its five wholesale stores by the end of September.
- Japan – In 1999 Carrefour's Japanese subsidiary, Carrefour Japan Co. Ltd., opened. The first Carrefour in Japan opened in a suburb of Tokyo in December 2000. In January and February 2001 new Carrefour stores opened in Tokyo and Osaka. Sales were initially strong, but Miki Tanikawa of The New York Times wrote that "But now, 10 months later, there is barely a line for most of the day at cash registers of most Carrefour stores here. Lengthy aisles of goods ranging from clothes to bicycles are mostly empty. " In early 2003, Carrefour sold its 8 hypermarkets to AEON Group and on 10 March 2005, the subsidiary's name changed to AEON Marche´ Co., Ltd. The stores were still operated in the Carrefour name until 31 March 2010, when the license expired.
- Kazakhstan – In the summer of 2017, the one and only Carrefour hypermarket closed down in Almaty as a result of the loss of value of the Tenge currency.
- Malaysia – Carrefour entered Malaysia in 1994 sold its 26 hypermarkets to AEON Group in November 2012. The hypermarkets was rebranded as AEON BIG, and operates with an orange logo, compared to the magenta logo used by its parent company and existing JUSCO stores in the country. The outlets in Kota Damansara and Jalan Ipoh was first to be changed from Carrefour to AEON BIG;
- Mexico – In March 2005, Carrefour sold its 29 hypermarkets in Mexico to Chedraui. Carrefour had opened its first store in 1995 in Mexico;
- North Macedonia - In October 2012, Carrefour opened its first store in Skopje. The store is part of a brand new shopping mall (City Mall) that opened the same day in Skopje, the capital of North Macedonia, and by the end of summer 2014 there were plans to open the second store in Tetovo, a city located not too far from Skopje. Carrefour ended up closing because of debt.
- Euromarché hypermarkets, in Telheiras (a Lisbon neighbourhood) and Vila Nova de Gaia (suburbs of Porto); This chain was known to have very good quality products, mainly from French origin, when in July 2007 Carrefour sold all of its 12 hypermarkets and 9 fuel stations to Sonae for €662 million. Also included were 11 licenses for opening new commercial spaces. Nowadays only the 365 hard-discount supermarkets (Minipreço) are supported by Carrefour in this country, not included in the takeover.
- Russia – Carrefour entered Russian market in the summer of 2009. In October 2009, only a month after it opened its second hypermarket in the country, Carrefour announced it was exiting Russia.
- Singapore – In 2012, Carrefour's stores were primarily replaced by Giant Hyper (Suntec City) and Cold Storage.
- Slovakia – In 2018, Carrefour pulled out of the Slovak market, after 17 years of operation in the country.
- South Korea – Carrefour entered the Korean market in 1996 with their first store in Bucheon and operated thirty-two stores across the country at its peak in its final year of 2006. Carrefour was confident they would dominate the market, and by 1999 invested a total of 925 million US Dollars into the Korean venture- more than any other foreign companies in the Korean market at that time. Carrefour Korea enjoyed mediate success in the beginning, gaining traction for unseen low prices and standing above its competitors. But the rise quickly ended when the Asian Financial Crisis struck South Korea in late 1997, and as Carrefour was exposed smuggling real estate in South Korea to international recipients, their reputation suffered a blow and alongside the reluctance of people spending in the midst of the financial crisis, boycotts ensued, beginning Carrefour's eventual demise. Complaints of Carrefour Korea's poor service quality grew, citing pushing produces unfit for the Korean market and significantly soured relationship between the executives and the labor unions. With the company's attitude becoming reckless to its clients and suppliers, clients would boycott again while suppliers began refusing association with Carrefour Korea. With the company stained with controversial negativity, Carrefour Korea sold all their stores to E-Land and exited the Korean market in April 2006. Shortly after, E-Land sold their supermarket asset to Homeplus, who is recognized as Carrefour Korea's soul successor.
- Switzerland – In August 2007 Carrefour sold its 12 hypermarkets in Switzerland to Swiss retailer Coop for $390 million;
- Syria – Carrefour previously opened a store in Shahba Mall in Aleppo in 2009 and operated until the mall was destroyed during the Syrian Civil War on 16 October 2014 when the mall was destroyed and permanently closed.
- Thailand – Carrefour's business in Thailand was sold to Big C Supercenter Public Company Limited, the owner of Big C hypermarket stores in Thailand due to complaints. The transaction is completed in March 2011, with the Suwintawong branch being the first changed brand store from Carrefour to Big C. Carrefour entered the Thai market in 1996.
- United Kingdom – Carrefour opened the first of several hypermarkets in the UK in September 1972 in Caerphilly, South Wales, in a joint partnership with a UK company Wheatsheaf / Hypermarket Holdings, followed by stores at the Telford Centre, Chandlers Ford, Minworth, Patchway and Swindon. The Dee Corporation later acquired the stores in the early 1980s which continued to trade under the Carrefour name and rebranded some other existing smaller sites as Carrefour together with opening new stores at the Metro Centre and Merryhill Shopping Centre before being offloaded briefly to the now-defunct Gateway supermarket chain and then shortly after this to Asda – one such was the Merry Hill branch near Dudley, West Midlands, which opened on 1 July 1986 but became a Gateway branch in 1988 and an Asda in 1990. The initial Caerphilly store was redeveloped in the 1990s however the original 1970s hypermarkets at Chandlers Ford, Minworth and Patchway (Cribbs Causeway) still exist as large Asda Supercentres. Carrefour was the first retailer to open in the MetroCentre in Tyne and Wear. Since July 2011, online supermarket Ocado has sold a range of Carrefour's products in the UK.
- United States – Carrefour opened its first hypermarket in the United States in Philadelphia, Pennsylvania, in March 1988, across from the site of what is now called Philadelphia Mills (formerly Franklin Mills; opened 1989). Despite the huge selection, the store was generally derided for its poor conditions, and most of the time, the many 61 check-out lanes in the store were deserted. In 1992, another location opened in Voorhees Township, New Jersey. Both stores closed because of financial debt in 1993. The Voorhees store was broken up into many smaller stores, while the Philadelphia location became a Walmart and a Dick's Sporting Goods. In September 2014, Walmart moved to one of the former department store spaces in Philadelphia Mills that they knocked down and built up, while the Dick's at the old Carrefour property remains open.
- Vietnam – Carrefour had two stores at Ho Chi Minh City until 2004. In which they were later converted into Lotte Mart branches.
Board of Directors
As of October 2019, the members of the board of directors are:
- Alexandre Bompard, Chairman and Chief Executive Office
- Philippe Houzé, Lead Director
- Alexandre Arnault
- Claudia Almeida e Silva
- Nicolas Bazire
- Jean-Laurent Bonnafé
- Thierry Breton
- Flavia Buarque de Almeida
- Stéphane Courbit
- Abilio Diniz
- Aurore Domont
- Charles Edelstenne
- Thierry Faraut
- Stéphane Israël
- Mathilde Lemoine
- Patricia Moulin Lemoine
- Martine Saint-Cricq, Director representing employees
- Marie-Laure Sauty de Chalon
- Lan Yan
As of October 2019, the members of Carrefour's executive committee are:
- Alexandre Bompard, Chairman and chief executive officer
Responsible for geographic zones:
- Pascal Clouzard: Executive Director France
- Rami Baitieh: Executive Director Spain
- Guillaume de Colonges: Executive Director Northern and Eastern Europe (Belgium, Poland and Romania)
- Gérard Lavinay: Executive Director Italy
- Noël Prioux: Executive Director Latin America (Brazil and Argentina)
Responsible for group functions:
- Marie Cheval: Executive Director, Financial Services (also Executive Director of Hypermarkets France)
- Alexandre de Palmas: Executive Director Assets (also Executive Director of Nearby Store France)
- François Melchior de Polignac: Executive Director Merchandise, Supply and Formats
- Amélie Oudéa-Castéra: Executive Director Customers, Services and Digital Transformation
Responsible for corporate functions:
- Dominique Benneteau-Wood: Executive Director Communication for the Group and France
- Matthieu Malige: chief financial officer
- Jérôme Nanty: Executive Director Human Resources for the Group and France
- Laurent Vallée: General Secretary
- Morgane Weill: Executive Director Strategy and Transformation for the Group and France
Stores per region
|Country||First store||Hypermarkets||Supermarkets||Hard Discounters||Cash & Carry|
|United Arab Emirates||1995||55||44||No data available||–|
The stores in Iran and Pakistan is operated by Majid Al Futaim under the name of Hyperstar.
- Carrefour has left India in 2013.
|Country||First store||Hypermarkets||Supermarkets||Hard Discounters||Cash & Carry|
Carrefour first operated stores in Algeria between 2006 and 2009, before reopening in the country in 2015. Carrefour opened in Morocco in 2009.
* Carrefour Market at The Village Market differs from the rest of the Kenyan hyper markets due to its unique focus on food over non-food items.
**37 Carrefour Market and 32 Carrefour Express, which are smaller supermarkets.
|Country||First store||Hypermarkets||Supermarkets||Hard Discounters||Convenience Stores||Cash & Carry|
On 15 October 2009, Carrefour announced plans to sell its Russian business, citing "absence of sufficient organic growth and acquisition opportunities".
- Carrefour has a presence in three countries in the Americas: Brazil (who is the biggest market outside Europe), Argentina, Curaçao, and the Dominican Republic. Carrefour is active in three types of retail distribution: hypermarkets, supermarkets and hard discounters, and entered the Cash & Carry market in Brazil, after the purchase of Atacadão. Carrefour was also active in Mexico between 1995 and 2005, when the 29 hypermarkets opened at the moment were sold to Chedraui. Carrefour also used to have a presence in Colombia until they pulled out of the country in 2012 to focus on their core markets. Chilean retailer Cencosud bought all 72 of Carrefour's hypermarket locations and converted them to Jumbo.
|Country||First store||Hypermarkets||Supermarkets||Hard Discounters||Convenience Stores||Cash & Carry|
- Convenience stores
Carrefour Express, Carrefour City, Carrefour Contact(fr), Carrefour Montagne(fr), 5 minutes, 8 à Huit, Marché Plus, Proxi (supermarket)(fr), Sherpa(fr), Dìperdì, Smile Market, Express, Shopi (supermarket)(fr)
- Cash & Carry
The Carrefour Foundation (Fondation d'Enterprise Carrefour) is a philanthropic fund created by Carrefour in 2000 to support social welfare programmes 'linked to [its] core business as a retailer' in countries the company operates and in countries where its suppliers are located.
Criticism and controversies
On 1 May 2007, more than 30 employees of the now closed Carrefour Ratu Plaza, Jakarta, Indonesia, were taken to the Central Pertamina Hospital (Rumah Sakit Pusat Pertamina), after being affected by carbon monoxide. The hypermarket was located in the mall's basement, which offered insufficient ventilation.
On 26 June 2007, the company was convicted in a French court for false advertising. The suit alleged that Carrefour regularly stocked insufficient quantities of advertised products for sale. In addition, the company was convicted of selling products below cost and accepting kickbacks from wholesalers. Carrefour was ordered to pay a fine of €2 million and to prominently and legibly display a notice in all of its French stores disclosing the false advertising.
In Carrefour Mangga Dua Square in Jakarta, Indonesia, a 5-metre high metal rack fell on top of a 3-year-old boy, killing him almost instantly due to internal bleeding.[when?] Afterwards, the victim's family claimed that Carrefour has refused to meet with them to settle the case. However, a Carrefour Corporate Affairs Officer denied this allegation.
On 7 May 2009, the French government asked a tribunal to fine Carrefour some €220,000 for more than 2,500 violations. Meat products lacked proper tracking information (more than 25% of inventory at some locations), and some products had incorrect labels – such as meat products that "shrank" in weight by 15% after receiving labels. The chain sold products that had long since passed their expiration dates, including, in one case, packs of baby formula that had expired six months earlier. Some 1,625 frozen and refrigerated products were found that had been stored in warehouses at ambient temperature.
Boycott of supplies in China
In April 2008, after the 2008 Olympic torch relay was disrupted by Tibetan independence movement advocates in London and especially in Paris, where some protesters attempted to wrest control of the torch from the torch bearers, Chinese activists promoted boycotting Carrefour because of its French roots. The boycott of Carrefour in particular was further fueled by unsubstantiated rumours that a major shareholder, Moët Hennessy – Louis Vuitton, had donated to the Dalai Lama because of the Tibetan protests in the same year. In its response, Carrefour China stated that it did support the Beijing Olympics; and that it would never do anything to harm the feelings of the Chinese people. Protests occurred in and around a number of Carrefour outlets throughout China, and anti-Carrefour advocates campaigned for a one-day boycott of Carrefour on May Day, a public holiday in China. This led to diplomatic negotiations between the Chinese and French governments to resolve tensions.
As a result of the boycott, Chinese search engines Baidu.com.cn and sina.com blocked access to Carrefour's website in China for a short time. Users searching Carrefour in China were sent an error page indicating "The search result may contain illegal content, so we can not display the result." in Chinese.
Building collapse at Savar
On 24 April 2013, the eight-story Rana Plaza commercial building collapsed in Savar, a sub-district near Dhaka, the capital of Bangladesh. At least 1,127 people died and over 2,438 were injured. The factory housed a number of separate garment factories employing around 5,000 people, several shops, and a bank and manufactured apparel for brands including the Benetton Group, Joe Fresh, The Children's Place, Primark, Monsoon, and DressBarn. Of the 29 brands identified as having sourced products from the Rana Plaza factories, only 9 attended meetings held in November 2013 to agree a proposal on compensation to the victims. Several companies refused to sign, including Walmart, Carrefour, Bonmarché, Mango, Auchan and KiK. The agreement was signed by Primark, Loblaw, Bonmarche and El Corte Ingles.
Slavery in Thailand
In 2014, The Guardian reported that Carrefour is a client of Charoen Pokphand Foods. During a six-month investigation, The Guardian traced the entire supply-chain from slave ships in Asian waters to leading producers and retailers.
Deaths in Brazil
On 28 November 2018, a mixed-breed dog named Manchinha was poisoned and later beaten to death with an aluminum bar by one of the security guards at a Carrefour store in the city of Osasco, São Paulo. The episode, known as Caso Manchinha, sparked a series of protests led by activists in front of the Osasco store in December 2018, and also inspired the creation of bill PL 1.095/2019, which was later approved by the executive and turned into a federal law in September 2020, imposing harsher penalties to crimes related to animal abuse.
In 2020, two death-related incidents were reported in Brazil. The first one happened in August, when a sales representative died of a heart attack. To allow the store to continue operating, other workers hid his body in a barricade made out of umbrellas and cardboard boxes.
On 19 November 2020, one day before the Brazilian holiday Black Awareness Day, a 40-years-old black man named João Alberto Silveira Freitas was killed by security guards after an altercation with a cashier. After an alleged "violent gesture" to one of the cashiers, two security guards were called, proceeded to drag the man out of the store and beat him to death in the parking lot. Both security guards were arrested and charged with qualified homicide.
- Hypermarkets: "Choice and quality for everyone" and "We all deserve the best"
- Hypermarkets: "Low prices, and so much more!" and "We all deserve the best"
- Hypermarkets: "Está bueno para vos" and "Los precios más bajos, siempre" (Argentina), it means "It's good for you" and "The lowest prices, always" respectively and "Todos merecen lo mejor" (Argentina), it means "We all deserve the best"
- Hypermarkets: "Ninguém faz melhor que o primeiro" (Brazil), meaning "Nobody does better than the first", referring to the fact that Carrefour is the world's first hypermarket and also Brazil's first hypermarket and to other Carrefour firsts, such as the "Lowest price or the difference back" policy.
- Hypermarkets: "Faz Carrefour" (Brazil), "Do It Carrefour" and "Todos merecem o melhor" (Brazil), "We all deserve the best"
- Hypermarkets: "Carrefour, chévere!" (Colombia), it means "Carrefour, nice!" and "Todos merecen lo mejor" (Colombia), it means "We all deserve the best"
- Hypermarkets: "Life, the way I want it" (Singapore) and "We all deserve the best"
- Hypermarkets: "Untuk hidup yang lebih baik" (Indonesia), it means "For a better life" and "Kita semua berhak mendapatkan yang terbaik" (Indonesia), it means "We all deserve the best"
- Hypermarkets: "Pentru o viaţă mai bună" (Romania), it means "For a better life" and "Cu toţii merităm ce e mai bun" (Romania), it means "We all deserve the best"
- Supermarkets: "The prices people want, close to home" and "We all deserve the best"
- Hard Discount: "Grocery products at low, low prices" and "We all deserve the best"
- Convenience Stores: "Just what you need, right next door" and "We all deserve the best"
- Cash & Carry: "Proximity and accessibility for catering professionals" and "We all deserve the best"
- Hypermarkets, Cash & Carry: "Καθε μέρα για σένα" (Cyprus) means "Every day, for you" and "Όλοι αξίζουμε το καλύτερο" (Cyprus) means "We all deserve the best"
- Hypermarkets: "Pozytywnie każdego dnia" (Poland), it means "Positively every day", "To wszystko dla Ciebie" (Poland), it means "It's all for You" and "Wszyscy zasługujemy na najlepsze" (Poland), it means "We all deserve the best"
- Companies of France
- European Retail Round Table
- List of companies of France
- List of hypermarkets
- Carrefour Marinopoulos
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